The Role of Emotional Intelligence in Conflict Management Among Teams
Keywords:
conflict management, emotional intelligence, organizational behavior, team dynamics, workplace relationshipsAbstract
This study explores the role of emotional intelligence (EI) in managing conflict within organizational teams. As team dynamics increasingly involve diverse individuals with varied emotional responses, the capacity to recognize, understand, and regulate emotions has become essential in minimizing interpersonal conflict and enhancing collaboration. The research aims to analyze the relationship between emotional intelligence competencies—such as self-awareness, empathy, and emotional regulation—and effective conflict resolution strategies. A quantitative method was employed using surveys distributed to team members across various organizations, with data analyzed through regression analysis. The findings indicate a significant positive correlation between emotional intelligence and constructive conflict management, suggesting that teams with higher EI levels are more likely to engage in collaborative problem-solving and exhibit lower levels of destructive conflict. The study contributes to the field of organizational behavior by emphasizing the importance of emotional intelligence training in team development programs. The implications highlight the need for HR and leadership to incorporate EI frameworks into performance evaluations and team-building efforts to foster healthier workplace relationships and improved team outcomes.
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